Refund policy – Pit Command
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Refund policy
Standard Returns
We offer a 30-day return window on full-price items. This means you have 30 days after receiving your item to request a return.
To be eligible, items must be:
Unused and in the same condition received
In original packaging
Accompanied by proof of purchase
All returns require prior authorization. Returns sent without approval will not be accepted.
To request a return, contact info@pitcommand.com.
Liquidation & Clearance Items (Final Sale)
Items purchased during a liquidation or inventory-clearance sale are final sale.
Returns are not accepted for price changes, buyer’s remorse, or repurchasing at a lower price
Returns are accepted only for verified defects, shipping damage, or incorrect items
Liquidation pricing is one-time, non-promotional, and not retroactively matched
By completing a purchase during a liquidation event, the customer acknowledges and agrees to these terms at checkout.
Damages, Defects & Incorrect Items
Please inspect your order immediately upon delivery. Claims for defective, damaged, or incorrect items must be submitted to info@pitcommand.com within 48 hours of delivery, including photos when requested, so we can evaluate and resolve the issue.
Exchanges
We do not offer direct exchanges.
If a return is approved (non-liquidation items only), a replacement or refund will be issued at our discretion.
Refunds
Approved refunds are issued only after the returned item is received and inspected. Refunds are processed to the original payment method. Processing times vary by bank or card issuer.
Refunds will not be issued for:
Price changes after purchase
Clearance or liquidation items (except for verified defects or errors)
Items returned without authorization
Items showing signs of use, alteration, or wear
Chargebacks & Disputes
Customers are encouraged to contact us at info@pitcommand.com to resolve any concerns prior to initiating a chargeback.
Chargebacks filed for transactions that comply with the policies above may be contested using order confirmation records, delivery confirmation, and published return and liquidation terms.
Questions
For questions regarding returns, refunds, or orders, contact info@pitcommand.com.
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